Overview

Target Learner

Physicians

Delivery Mode

Online

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Cost for Individual Registration

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Upcoming sessions

  • November 15, 2022 – May 9, 2023

CPD Credits Earned

College of Family Physicians of Canada: Earn up to 123 certified Mainpro+ credits
Royal College of Physicians and Surgeons of Canada: Earn up to 41 MOC credits in total
Fédération des médecins omnipraticiens du Québec: 41 heures de formation reconnues

About the Clinical Communication Program

The next available Clinical Communication Program session begins November 15, 2022

The Clinical Communication Program (CCP) is a highly intensive interpersonal skills training program which greatly enhances doctor-patient communication. The CCP is carefully designed to improve performance and reduce the risk of litigation or complaint. It creates significant behavioural and attitudinal change to improve safety and to renew enjoyment in the practice of medicine. Physicians who have undertaken the CCP have seen a reduction in complaints and claims brought against them.* The program was developed by the Medical Protection Society (MPS), a global physician protection association, and is offered in Canada exclusively by Saegis.

Strengths of the program 

Research has found this course to be effective in reducing future claims and litigation risk of physicians who had been identified as posing a significantly higher risk than their peers**. The real-world, results-focused approach includes development of a tailored workable action plan.

Key program elements
  • Program is limited to 6 participants to deliver more customized and focused training.
  • Tailored activities to meet the specific communication training needs of each participant.
  • Creation of a trusting, supportive environment conducive to learning and self-reflection.
  • Establishment of a climate free from embarrassment, threat or shame where participants feel comfortable extending themselves.
  • Development of a workable action plan to provide direction for participants in the long term.
  • Support from a facilitator throughout the whole program (before, during and after the online group “workshop” component) to assist with the change process.
Learning Objectives

Upon completion of this program, participants will be able to:

  • Enhance communications skills.
  • Decrease incidences of complaints and claims.
  • Improve the understanding of the factors influencing interpersonal performance.
  • Enable the participant to successfully apply practical skills in the workplace.
Duration

Six months, consisting of three phases:

  • Phase 1 – Preparation and goal setting (six weeks)
  • Phase 2 – Online group training (four weeks)
  • Phase 3 – Implementation and coaching activities

The next available Clinical Communication Program session begins November 15, 2022 and finishes May 9, 2023

Future sessions:

November 15, 2022 – May 9, 2023

Cost and information 

Please contact us at 1-833-435-9979 or via email at info@saegissolutions.ca for registration and pricing information.

Places are limited! Sign up now for an upcoming CCP session.

Accreditation

College of Family Physicians of Canada
Earn up to 123 certified Mainpro+ credits

This 3-credit-per-hour Assessment program has been certified by the College of Family Physicians of Canada for up to 123 Mainpro+ credits.

Royal College of Physicians and Surgeons of Canada
Earn up to 41 MOC credits in total

This activity is an Accredited Self-Assessment Program (Section 3) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by CMPA. You may claim a maximum of 41 hours (credits are automatically calculated).

Fédération des médecins omnipraticiens du Québec

Ce programme se qualifie pour une demande d’accréditation à la FMOQ pour 41 heures de formation reconnues.

This program was co-developed with the CMPA and was planned to achieve scientific integrity, objectivity and balance.

 * Source: Medical Protection Society

** Source: O’Brien, M., Dinwoodie, M., Hartwig, B., & Blaney, D. (2014). The clinical communication program: An effective intervention for reducing future risk for high-risk physicians. Asia Pacific Journal of Health Management, 9(1), 8–13.1

Additional Resources


General Questions or Inquiries

Please contact us with your questions or inquiries. We will respond within 2 business days.