Overview

Target Learner

Leaders, Physicians

Delivery Mode

Online

Available for team bookings:

Inquire about team booking

CPD Credits Earned

College of Family Physicians of Canada: Earn up to 8 Mainpro+ credits
Royal College of Physicians and Surgeons of Canada: Earn up to 4 MOC credits in total
Fédération des médecins omnipraticiens du Québec: 4 heures de formation reconnues

About the Communicating Unexpected Outcomes for Leaders

This online course will improve the skills of healthcare leaders to better support their teams of physicians, nurses and other healthcare professionals in disclosing clinical errors with honesty, empathy and respect. It is designed to enable leaders to nourish workplace cultures and processes that normalize disclosure as a part of effective teamwork in healthcare, while keeping in mind the role of patients and families in healthcare teams even after unexpected clinical outcomes, including those resulting from errors in care.

Strengths of the Program
  • Improved understanding of leadership accountability in terms of disclosure
  • Enhanced communication skills with team members 
  • Effective tools to support and coach team members with disclosure
  • Tools to help team members coping with the stress of having made a clinical error
Topics Covered
  • Understanding events in a Just Culture 
  • Coaching disclosure
  • Helping healers

Prerequisite: Communicating Unexpected Outcomes for Clinicians

Duration

Three hours

Learning Objectives

Upon completion of this program, participants will be able to:

  • Explain when to apologize, who should apologize, when an apology is called for, and when apology by the organization’s leadership is appropriate.  
  • Outline how a just workplace culture and systems approach support an ethical and fair analysis of the events that led to unexpected clinical outcomes, including those originating from clinical errors. 
  • Describe how the disclosure of unexpected outcomes and the understanding of the events contribute to the continuous quality and safety improvement of care.  
  • Describe how to coach and support healthcare teams and individual providers in disclosing clinical errors with honesty, compassion and respect, using the 3 needs and follow up model. 
  • Differentiate the principles of disclosure of information from legally protected reviews of clinical care or a legal process. 
  • List elements of an organizational plan to further improve the discussion of unexpected outcomes with patients and families. 

For more information or to book this course, please contact us at info@saegissolutions.ca or 1-833-435-9979.

Accreditation

College of Family Physicians of Canada
Earn up to 8 Mainpro+ credits

This 2-credit-per-hour Group Learning program has been certified by the College of Family Physicians of Canada for up to 8 Mainpro+ credits.

Royal College of Physicians and Surgeons of Canada
Earn up to 4 MOC credits in total

This event is an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by the CMPA. You may claim a maximum of 4 hours (credits are automatically calculated).

Fédération des médecins omnipraticiens du Québec

Ce programme se qualifie pour une demande d’accréditation à la FMOQ pour 4 heures de formation reconnues.

This program was co-developed with the CMPA and was planned to achieve scientific integrity, objectivity and balance.


General Questions or Inquiries

Please contact us with your questions or inquiries. We will respond within 2 business days.