Effective Team Interactions - In-Person

About the Effective Team Interactions in-person program

The Effective Team Interactions course will enable more effective and safer interactions between healthcare colleagues, through enhanced communications strategies and skills.

Strengths of the Program

• Developed in partnership with the CMPA, this program leverages the CMPA’s breadth of knowledge and understanding of physicians’ needs and healthcare safety issues
• Taught by experienced faculty
• Evidence-based
• Highly interactive and practical

Topics Covered

• Team communication in the context of safe patient care
• The concept of psychological safety allowing team members to raise concerns
• Active listening and assertive communication skills
• Situational awareness

Duration

One day (8:30 a.m. – 4:30 p.m.)

Learning Objectives

• Explain how the attributes of effective teams contribute to reliable patient outcomes
• Demonstrate communication strategies that support effective team functioning
• Identify opportunities for teams to implement psychological safety
• Demonstrate effective use of one structured communication tool to accurately, clearly, and efficiently share information within a healthcare team
• Demonstrate assertive communication approaches for addressing a healthcare-related safety concern
• Develop a clear and actionable change plan to improve team communication

Additional Resources

• Accreditation Details