Target Learner

All Healthcare Professionals, Healthcare Teams, Physicians

Delivery Mode


Available for team bookings:

Inquire about team booking

CPD Credits Earned

College of Family Physicians of Canada
19 Mainpro+ credits (Group Learning)

Royal College of Physicians and Surgeons of Canada
8.0 MOC credits in total (5.0 credits Section 1 and 3.0 credits Section 3)

About the Effective Team Interactions in-person program

The Effective Team Interactions course will enable more effective and safer interactions between healthcare colleagues, through enhanced communications strategies and skills.

Strengths of the Program
  • Developed in partnership with the CMPA, this program leverages the CMPA’s breadth of knowledge and understanding of physicians’ needs and healthcare safety issues
  • Taught by experienced faculty
  • Evidence-based
  • Highly interactive and practical
Topics Covered
  • Team communication in the context of safe patient care
  • The concept of psychological safety allowing team members to raise concerns
  • Active listening and assertive communication skills
  • Situational awareness

One day (8:30 a.m. – 4:30 p.m.)

Learning Objectives
  • Explain how the attributes of effective teams contribute to reliable patient outcomes
  • Demonstrate communication strategies that support effective team functioning
  • Identify opportunities for teams to implement psychological safety
  • Demonstrate effective use of one structured communication tool to accurately, clearly, and efficiently share information within a healthcare team
  • Demonstrate assertive communication approaches for addressing a healthcare-related safety concern
  • Develop a clear and actionable change plan to improve team communication

Additional Resources

General Questions or Inquiries

Please contact us with your questions or inquiries. We will respond within 2 business days.