Overview
Target Learner
All Healthcare Professionals, Healthcare Teams, Physicians
Delivery Mode
On-site
Available for team bookings:
CPD Credits Earned
College of Family Physicians of Canada
19 Mainpro+ credits (Group Learning)
Royal College of Physicians and Surgeons of Canada
8.0 MOC credits in total (5.0 credits Section 1 and 3.0 credits Section 3)
About the Effective Team Interactions in-person program
The Effective Team Interactions course will enable more effective and safer interactions between healthcare colleagues, through enhanced communications strategies and skills.
Strengths of the Program
- Developed in partnership with the CMPA, this program leverages the CMPA’s breadth of knowledge and understanding of physicians’ needs and healthcare safety issues
- Taught by experienced faculty
- Evidence-based
- Highly interactive and practical
Topics Covered
- Team communication in the context of safe patient care
- The concept of psychological safety allowing team members to raise concerns
- Active listening and assertive communication skills
- Situational awareness
Duration
One day (8:30 a.m. – 4:30 p.m.)
Learning Objectives
- Explain how the attributes of effective teams contribute to reliable patient outcomes
- Demonstrate communication strategies that support effective team functioning
- Identify opportunities for teams to implement psychological safety
- Demonstrate effective use of one structured communication tool to accurately, clearly, and efficiently share information within a healthcare team
- Demonstrate assertive communication approaches for addressing a healthcare-related safety concern
- Develop a clear and actionable change plan to improve team communication
Additional Resources
General Questions or Inquiries
Please contact us with your questions or inquiries. We will respond within 2 business days.