Effective Team Interactions - Online

About the Effective Team Interactions online program

This workshop-style online program provides practical strategies for effectively interacting with colleagues in a team environment. Participants will be equipped with skills that ensure clearer communication between healthcare colleagues, reduce risk and lead to improved patient safety.

Strengths of the Program

• Developed in partnership with the CMPA, this program leverages the CMPA’s breadth of knowledge and understanding of physicians’ needs and healthcare safety issues
• Taught by experienced faculty
• Evidence-based
• Highly interactive and practical

Topics Covered

• Team communication in the context of safe patient care
• The concept of psychological safety allowing team members to raise concerns
• Active listening and assertive communication skills
• Situational awareness

Duration

Seven hours. Currently offered online as three 2-hour online sessions and one 1-hour session delivered over the course of four weeks.

Learning Objectives

• Explain how the attributes of effective teams contribute to reliable patient outcomes
• Demonstrate communication strategies that support effective team functioning
• Identify opportunities for teams to implement psychological safety
• Demonstrate effective use of one structured communication tool to accurately, clearly, and efficiently share information within a healthcare team
• Demonstrate assertive communication approaches for addressing a healthcare-related safety concern
• Develop a clear and actionable change plan to improve team communication

System Requirements

• An internet connection – broadband wired or wireless (3G or 4G/LTE)
• Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
• A webcam or HD webcam – built-in or USB plug-in
• Or, an HD cam or HD camcorder with video capture card
• For more information on system requirements please visit: https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux

In addition to this virtual open enrollment workshop, Saegis can offer an on-site Effective Team Interactions course that specifically meets your organization’s needs.

If you think your leadership team could benefit from this program, please email us at info@saegissolutions.ca or call us at 1-833-435-9979 for more information about customized sessions.

Additional Resources

• Accreditation Details