Effective Team Interactions - Online

About the Effective Team Interactions online program

This workshop-style online program provides practical strategies for effectively interacting with colleagues in a team environment. Participants will be equipped with skills that ensure clearer communication between healthcare colleagues, reduce risk and lead to improved patient safety.

Strengths of the Program

• Developed in partnership with the CMPA, this program leverages the CMPA’s breadth of knowledge and understanding of physicians’ needs and healthcare safety issues
• Taught by experienced faculty
• Evidence-based
• Highly interactive and practical

Topics Covered

• Team communication in the context of safe patient care
• The concept of psychological safety allowing team members to raise concerns
• Active listening and assertive communication skills
• Situational awareness

Duration

Seven hours. Currently offered online as three 2-hour online sessions and one 1-hour session delivered over the course of four weeks.

Learning Objectives

Upon completion of this program, participants will be able to:

• Explain how the attributes of effective teams contribute to reliable patient outcomes
• Demonstrate communication strategies that support effective team functioning
• Identify opportunities for teams to implement psychological safety
• Demonstrate effective use of one structured communication tool to accurately, clearly, and efficiently share information within a healthcare team
• Demonstrate assertive communication approaches for addressing a healthcare-related safety concern
• Develop a clear and actionable change plan to improve team communication

System Requirements

• An internet connection – broadband wired or wireless (3G or 4G/LTE)
• Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
• A webcam or HD webcam – built-in or USB plug-in
• Or, an HD cam or HD camcorder with video capture card
• For more information on system requirements please visit: https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux

In addition to this virtual open enrollment workshop, Saegis can offer an on-site Effective Team Interactions course that specifically meets your organization’s needs.

If you think your leadership team could benefit from this program, please email us at info@saegissolutions.ca or call us at 1-833-435-9979 for more information about customized sessions.

Accreditation

College of Family Physicians of Canada
36 Mainpro+ credits (Group Learning)

This 3-credit-per-hour Group Learning program has been certified by the College of Family Physicians of Canada for up to 36 Mainpro+ credits.

Royal College of Physicians and Surgeons of Canada
36 MOC credits (36 credits Section 3)

This activity is an Accredited Simulation Activity (Section 3) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by CMPA. You may claim a maximum of 12 hour (credits are automatically calculated).

This program was co-developed with the CMPA and was planned to achieve scientific integrity, objectivity and balance.

Additional Resources

• Accreditation Details
• Brochure

Related Programs

• Clinical Communication Program
• Successful Patient Interactions
• Communicating Unexpected Outcomes