Successful Patient Interactions

About the Successful Patient Interactions program

This program is currently on hold due to COVID-19

The Successful Patient Interactions course assists physicians and other healthcare providers in achieving more successful encounters with their patients, for a safer healthcare experience. 

Strengths of the program

• Developed in partnership with the CMPA and leverages the CMPA’s breadth of knowledge and understanding of physicians’ needs and healthcare safety issues.
• Skills-based, evidence-based
• Based on extensive research of key issues facing Canadian physicians and healthcare professionals
• Taught by experienced faculty
• Offers an interactive experience that will equip participants with tools to improve skills, increase work satisfaction and reduce risk.  

Topics Covered

• How effective communication can lower your medical legal risk
• Importance of empathy, active listening and non-verbal communication
• Sensitive clinical examinations 
• Includes development of personalized learning and action plans

Duration 

One day (8:30 a.m. – 4:30 p.m.)

Learning Objectives

• Explain how building partnerships with patients is essential to reducing the risk of medico-legal issues.
• Describe five elements of patient-centered care that are crucial for building partnerships with patients
• Develop strategies to effectively manage potential communications barriers in the patient partnership
• Demonstrate effective use of two structured communication tools that enable patient centered communication
• Design an action plan that integrates elements of patient-centered care into each of the 5 stages of the clinical encounter

Additional Resources

• Accreditation Details