Target Learner

All Healthcare Professionals, Healthcare Teams, Physicians, Residents

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Available for team bookings:

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CPD Credits Earned

College of Family Physicians of Canada
12 Mainpro+ credits (Group Learning)

Royal College of Physicians and Surgeons of Canada
6.0 MOC credits (Section 1)

Upcoming sessions

  • We’re sorry, no sessions for individual registration are currently scheduled

Cost for Individual Registration


About the Successful Patient Interactions program

This program is currently on hold due to COVID-19

The Successful Patient Interactions course assists physicians and other healthcare providers in achieving more successful encounters with their patients, for a safer healthcare experience. 

Strengths of the program
  • Developed in partnership with the CMPA and leverages the CMPA’s breadth of knowledge and understanding of physicians’ needs and healthcare safety issues.
  • Skills-based, evidence-based
  • Based on extensive research of key issues facing Canadian physicians and healthcare professionals
  • Taught by experienced faculty
  • Offers an interactive experience that will equip participants with tools to improve skills, increase work satisfaction and reduce risk.  
Topics Covered
  • How effective communication can lower your medical legal risk
  • Importance of empathy, active listening and non-verbal communication
  • Sensitive clinical examinations 
  • Includes development of personalized learning and action plans

One day (8:30 a.m. – 4:30 p.m.)

Learning Objectives
  • Explain how building partnerships with patients is essential to reducing the risk of medico-legal issues.
  • Describe five elements of patient-centered care that are crucial for building partnerships with patients
  • Develop strategies to effectively manage potential communications barriers in the patient partnership
  • Demonstrate effective use of two structured communication tools that enable patient centered communication
  • Design an action plan that integrates elements of patient-centered care into each of the 5 stages of the clinical encounter

Additional Resources

General Questions or Inquiries

Please contact us with your questions or inquiries. We will respond within 2 business days.