Target Learner

All Healthcare Professionals, Healthcare Teams, Physicians, Residents

Delivery Mode


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Available for individuals:

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Cost for Individual Registration


Upcoming sessions

  • We’re sorry, no sessions for individual registration are currently scheduled

CPD Credits Earned

College of Family Physicians of Canada: Earn up to 42 certified Mainpro+ credits
Royal College of Physicians and Surgeons of Canada: Earn up to 42 MOC credits in total
Fédération des médecins omnipraticiens du Québec: 14 heures de formation reconnues

About the Successful Patient Interactions Program

The Successful Patient Interactions program helps physicians and other healthcare providers communicate more effectively with their patients.

The workshop-style program was developed based on research of key issues and challenges facing Canadian physicians and healthcare professionals during patient interactions.

In addition to improving communication skills, the program is designed to increase work satisfaction and reduce risk for the long term.  

Strengths of the Program
  • Provides practical models and tools for more effective communication with the patient
  • Developed in partnership with the CMPA, leveraging the association’s knowledge and understanding of physicians’ needs and healthcare safety issues.
  • Includes development of a clear and actionable plan to improve reciprocal partnerships with patients
  • Skills-based and evidence-based
  • Taught by experienced faculty  
Topics Covered
  • Why communication skills matter
  • Managing your medicolegal risk
  • Optimizing the consultation and workplace
  • From patient centered communication to a reciprocal partnership built on trust
  • Patient interaction model “G.I.V.IN.G”
  • What’s in it for the healthcare worker
  • A plan for change

Seven hours plus pre-work and homework between sessions. The three 2-hour online sessions and one 1-hour session are delivered over the course of four weeks.

Learning Objectives

Upon completion of this program, participants will be able to:

  • Discuss how they can reduce the risk of medico-legal issue by encouraging and supporting the contributions of patients as valued partners of the healthcare team.
  • Describe elements of patient-centered communication that are crucial for building partnerships with patients.
  • Develop and integrate new personal strategies to mitigate potential communications barriers in the patient partnership.
  • Utilize simultaneously active listening and check-back skills, by exploring, adapting and practicing elements of these tools at each one of the 5 steps of the G.I.V.IN.G model.
  • Plan a patient-centered interaction by employing the 5 steps of the G.I.V.IN.G model
  • Consciously appraise the global well-being of a patient by exploring all aspects of health as defined by the WHO (World Health Organization) at each step of the G.I.V.IN.G patient interaction model.
  • Augment a repertoire of strategies to prevent communication breakdown by adapting, practicing, and utilizing 1 to 3 verbal or non-verbal alternative prompts for each of the 5 steps of the G.I.V.IN.G model.
  • Initiate the integration of the above skills by preparing and discussing a personal action plan based on the BJ Fogg Behavior Model
System Requirements

College of Family Physicians of Canada
Earn up to 42 certified Mainpro+ credits

This 3-credit-per-hour Group Learning activity has been certified by the College of Family Physicians of Canada for up to 42 Mainpro+ credits.

Royal College of Physicians and Surgeons of Canada
Earn up to 42 MOC credits in total

This activity is an Accredited Self-Assessment Program (Section 3) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by CMPA. You may claim a maximum of 14 hours (credits are automatically calculated).

Fédération des médecins omnipraticiens du Québec

Ce programme se qualifie pour une demande d’accréditation à la FMOQ pour 14 heures de formation reconnues.

This program was co-developed with the CMPA and was planned to achieve scientific integrity, objectivity and balance.

General Questions or Inquiries

Please contact us with your questions or inquiries. We will respond within 2 business days.