Royal College Professional Practice Summit pre-event - Communicating Unexpected Outcomes

This Communicating Unexpected Outcomes program is being offered as a special pre-event to the Professional Practice Summit of the Royal College of Physicians and Surgeons of Canada.

This program consists of two workshops being offered back to back in one day. The first one, in the morning, is the Communicating Unexpected Outcomes - Clinician Masterclass, a four-hour workshop designed for all healthcare professionals. The overall goal is to to improve transparency with patient and families after unexpected clinical outcomes including those resulting from errors in care. This workshop will enhance the communication skills of individual providers and healthcare teams for disclosing clinical errors with honesty, empathy and respect. The aim is also to give healthcare professionals permission to have these "disclosure" discussions. It encourages team support and an overall team approach in these often difficult circumstances.

In the afternoon, participants will attend the Communicating Unexpected Outcomes - Leader Masterclass, a three-hour workshop that will improve the skills of leaders to better support their teams of physicians, nurses and other healthcare professionals in disclosing errors. This workshop delves deeper into the discussion around disclosure and helps leaders understand their responsibilities and how to support and coach their teams.

Duration: 1 day (8:00 am - 4:00 pm)

Cost: $350.00


Accreditation: Both workshops are Accredited Group Learning Activities (Section 1) for up to 3.0 MOC credits each and the role-play exercise included in the Clinician course is approved by the CMPA as a simulation-based activity (section 3) for up to 3.0 MOC credits.

For more information, please contact Geneviève Caza-Cornish at

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