Successful Patient Interactions


The Successful Patient Interactions course assists physicians and other healthcare providers in achieving more successful encounters with their patients, for a safer healthcare experience. 

This program is for: Physicians, Residents and Healthcare Professionals.

To register, click here.

Benefits of the program:

  • Developed in partnership with the CMPA and leverages the CMPA’s breadth of knowledge and understanding of physicians’ needs and healthcare safety issues.
  • Skills-based, evidence-based
  • Based on extensive research of key issues facing Canadian physicians and healthcare professionals
  • Taught by experienced faculty
  • Offers an interactive experience that will equip participants with tools to improve skills, increase work satisfaction and reduce risk.  

Topics to be covered:

  • How effective communication can lower your medical legal risk
  • Importance of empathy, active listening and non-verbal communication
  • Sensitive clinical examinations 
  • Includes development of personalized learning and action plans

 Learning Objectives:

  • Explain how building partnerships with patients is essential to reducing the risk of medico-legal issues.
  • Describe five elements of patient-centered care that are crucial for building partnerships with patients
  • Develop strategies to effectively manage potential communications barriers in the patient partnership
  • Demonstrate effective use of two structured communication tools that enable patient centered communication
  • Design an action plan that integrates elements of patient-centered care into each of the 5 stages of the clinical encounter

Duration: 1 day (8:30 am - 4:30 pm)

Cost: $699.00

(A price reduction is available for residents, please email us at or call us at 1-833-435-9979 for further details)

See Accreditation Details for this Program

For general questions or inquiries

Questions or an inquiry about Saegis? Feel free to contact us. We respond within 2 business days.