Discover online workshops and eLearning opportunities currently available for physicians and healthcare professionals. Click here to learn more.

Successful Patient Interactions

The Successful Patient Interactions course assists physicians and other healthcare providers in achieving more successful encounters with their patients, for a safer healthcare experience. 

This program is for: Physicians, Residents and Healthcare Professionals.

To register, click here.

Benefits of the program:

  • Developed in partnership with the CMPA and leverages the CMPA’s breadth of knowledge and understanding of physicians’ needs and healthcare safety issues.
  • Skills-based, evidence-based
  • Based on extensive research of key issues facing Canadian physicians and healthcare professionals
  • Taught by experienced faculty
  • Offers an interactive experience that will equip participants with tools to improve skills, increase work satisfaction and reduce risk.  

Topics to be covered:

  • How effective communication can lower your medical legal risk
  • Importance of empathy, active listening and non-verbal communication
  • Sensitive clinical examinations 
  • Includes development of personalized learning and action plans

 Learning Objectives:

  • Explain how building partnerships with patients is essential to reducing the risk of medico-legal issues.
  • Describe five elements of patient-centered care that are crucial for building partnerships with patients
  • Develop strategies to effectively manage potential communications barriers in the patient partnership
  • Demonstrate effective use of two structured communication tools that enable patient centered communication
  • Design an action plan that integrates elements of patient-centered care into each of the 5 stages of the clinical encounter

Duration: 1 day (8:30 am - 4:30 pm)

Cost: $699.00

(A price reduction is available for residents, please email us at or call us at 1-833-435-9979 for further details)

See Accreditation Details for this Program

For general questions or inquiries

Questions or an inquiry about Saegis? Feel free to contact us. We respond within 2 business days.