Margaret Hanlon-Bell has over 25 years of experience and demonstrated success as both a healthcare professional and a senior business leader in the healthcare sector within North America. She has worked on international teams setting strategy that enabled organizational growth through the provision of products and services that helped to improve the delivery of healthcare. Most recently she was Vice President, Sales and Product Management at Joule Inc. a Canadian Medical Association company. Margaret has sat on Boards of Directors both within healthcare companies and not-for-profit organizations. She currently sits as a Director on the Board of Parkinson Canada.
Chief Operating Officer
Tara Garcia is responsible for planning and directing all aspects of the organization’s operational policies, objectives, and initiatives, and is also its senior financial officer. Tara started working at the CMPA in 2012 as the Director of Business Strategy and previously held roles with KPMG, Pepsi-Cola Canada and Canada Post. She holds an Honours Bachelor of Business Administration from Wilfrid Laurier University, is a Chartered Professional Accountant and holds a Chartered Financial Analyst (CFA) designation.
Dr Fady Balaa is responsible for the planning and direction of in-depth programs for high-risk specialties. Fady is a general and hepatobiliary surgeon at The Ottawa Hospital. He received an MD degree from the University of Western Ontario, completed general surgery residency training at The University of Ottawa, and completed fellowship training in hepatobiliary surgery at the University of Pittsburgh Medical Center. With an interest in medical education and medical leadership, Fady completed a Masters degree in Medical Education through the Center for Medical Education at the University of Dundee. He has served as program director for the general surgery residency training program, and as division head of general surgery at The University of Ottawa and The Ottawa Hospital.
Director, Saegis Practice Management
Lee-Anne is responsible for the planning and direction of practice management solutions that optimize efficiency and reduce risk for healthcare professionals, clinics and institutions. She has over 35 years of experience as a healthcare professional, clinical manager, sales and marketing professional and senior business leader. Lee-Anne was the founder and executive officer of a successful healthcare corporation that developed resources, devices and platforms designed to support clinicians and their teams in engaging patients on their journey to health. Lee-Anne is passionate about health and is committed to supporting optimal outcomes every step of the way.Dr Tom Lloyd, LLM, MB ChB, MD, MRCS, MFFLM
Director, Saegis Safety Institute
Dr. Tom Lloyd is responsible for the planning and direction of safety programs for physicians, healthcare professionals and institutions. Tom qualified from Leicester University Medical School in the UK and trained in General Surgery, becoming a member of the Royal College of Surgeons of Edinburgh. He also obtained a Doctor of Medicine degree from the University of Leicester as a research fellow. In 2004 he became a medicolegal advisor with the Medical Protection Society in London, UK. In 2008 he obtained a Master in Medical Law and Ethics from DeMontfort University (UK) and became a part time lecturer in medical law at the University. In 2014 he moved to Canada and took on the role of Physician Advisor with the CMPA.
Marketing, Communications & Business Development
Marketing & Communications Lead
Christina Flavell is responsible for strategic marketing planning and oversees all Saegis marketing and communication activities. Christina is bilingual and holds a BA from Dartmouth College and an MBA from McGill University. She joined Saegis with over twenty years of experience in marketing agencies, working with clients across a range of industries.
James provides comprehensive support and coordination for the Marketing, Communication and Business Development team. James graduated with Honours in Advertising and has over 13 years of experience working in both agency and client-side marketing. Most recently James worked for the National Arts Centre.Brad Harrison
Business Development Lead
Brad is responsible for business development for central and western Canada, from Toronto to British Colombia. Brad has over 29 years in medical diagnostics starting as a laboratory technologist within Alberta Health Services working in hospital labs as well as managing cross functional programs for the Edmonton region. He has worked for medical device companies such as Roche Diagnostics, Thermo Fisher Scientific, and Abbott Diagnostics and has experience in customer relations, project and product management, and business development across Canada and internationally.
Marie-Andrée Poudrette is responsible for the business development of the full line of programs and services provided by Saegis and supports the region from Eastern Ontario to the Atlantic Provinces. Combining healthcare and business management higher education, M.-A. is bilingual and has over thirty years of experience in sales, marketing and business development in the healthcare sector working internationally for leading-edge medical, surgical and pharmaceutical corporations.
As our Administrative and Governance Coordinator, Patricia is responsible for general administrative support, operational accounting, and coordination of daily operational requirements. She is the assistant to the CEO and COO, and provides administrative support to the Saegis Board of Directors. Patricia is bilingual and has over twenty years of experience in administrative, sales and customer service roles.
Program Evaluation and Accreditation Specialist
Nelson is responsible for designing and implementing the overall evaluation process of Saegis’ programs. A member of American Evaluation Association (AEA) and Canadian Evaluation Society (CES), Nelson holds a bachelor’s in economics and master’s degree in social entrepreneurship. Nelson has over 7 years of experience in Monitoring and Evaluation (M&E) and Result Based Management (RBM) with non-for-profit organizations including CARE, Save the Children and Canadian Red Cross.
Business and Technical Analyst
As the Business and Technical Analyst, Randi Prieur is responsible for directly supporting the Saegis Strategic Plan and ongoing operations by leading Saegis in the areas of information technology, system management, technical support, data governance, business analysis, process improvement, and systems training for staff. Randi is bilingual and has over 6 years of experience working with the CMPA and Saegis.
Financial Planning & Reporting Analyst
Amanda Silverthorn is responsible for all financial analysis and reporting activities including quarterly reporting and variance analyses, budgeting, forecasting, and preparation and coordination of year-end financial statements, working papers and audit activities, developing product and line of business financial projections and overseeing operational accounting activities performed within the organization. Amanda has over twenty years of financial analysis and cost accounting experience in manufacturing and service organizations. She holds an Honours Bachelor of Commerce from Carleton University and a Chartered Professional Accountant (CPA) designation.
Program Evaluation and Accreditation Specialist (currently on maternity leave)
Mariève Vaillancourt is responsible for implementing a robust evaluation and quality assurance process for safety programs and services. Mariève is bilingual and holds a Master’s in Education and a graduate diploma in program evaluation with over ten years of experience working for a non-profit organization.
Saegis Safety Institute
Program Lead, Saegis Safety Institute
Geneviève Caza-Cornish is responsible for the implementation, management, logistics and support of the full line of programs and services provided by the Saegis Safety Institute. Geneviève is bilingual and has over twenty years of experience in operations and program management in a wide range of organizations including fifteen years working directly with physicians and five years with the CMPA.
Joanne Browning is responsible for the overall support and logistics of programs provided by the Saegis Safety Institute. Joanne’s primary role within the Saegis Safety Institute is administration of the MCC 360 program. Joanne has over 20 years of experience supporting physicians and healthcare professionals. Joanne was a medicolegal assistant with the Medical Protection Society in London, UK and then moved to Ottawa in 2014, spending five years with CMPA before joining Saegis.
Sonia Lavallée is responsible for the overall support and logistics of programs provided by the Saegis Safety Institute. Sonia’s primary role within the Saegis Safety Institute is the administration of the Clinical Communication Program. Sonia is bilingual and has over 12 years of experience supporting educational programs.
High Risk Specialty Programs
Wissam Attieh is responsible for planning, leading and managing the implementation of the Saegis SafeOR program and other high risk specialty programs. Wissam holds a Bachelor’s Degree in Electrical Engineering and a Master’s Degree in Biomedical Engineering. In 2009, he became a certified Project Manager (PMP). Wissam has more than ten years of experience managing healthcare projects.Erica Battram, RN, MHSM, LSSBB
Erica Battram is the Solutions Manager for the Saegis SafeOR program and other high-risk specialty programs. Erica is a Registered Nurse and has over two decades of clinical experience in addition to education and quality improvement. She holds a Master of Health Services Management and holds a certification in Lean Six Sigma Black Belt, among many other educational and professional achievements.
Kirsten Devenny is responsible for the implementation, management, logistics and support of the SafeOR and high risk specialty programs. Kirsten is a registered nurse with nineteen years of clinical acute care experience. She joined the CMPA’s Safe Medical Care team in 2009 as a medico-legal researcher. With an interest in healthcare quality and safety, Kirsten holds a Master of Science in Healthcare Quality from Queen’s University.
Program Lead, Practice Management
Cyndi Elliott is responsible for support, logistics and implementation of solutions for team-based healthcare practices. Cyndi has a Masters Certificate in Healthcare Management and over 14 years’ experience working in practice Management and operations within the health care field in practice settings, the clinical research environment and most recently with the CMPA.
Program Coordinator, Practice Management
Alicia Dolor provides comprehensive planning support and coordination for the Practice Management team. Alicia graduated with Honours in Medical Administration and has over 18 years’ experience in both clinical and hospital environments in Management and Operations, and most recently with the CMPA, Saegis’ parent organization.