Program/Course Cancellation and Refund Policy

This policy pertains to the individual educational programs offered by Saegis. All cancellations must be submitted in writing to:

865 Carling Ave., Suite 110
Ottawa ON  K1S 5S8
Email: info@saegissolutions.ca

If notice of cancellation is received more than 30 days prior to the course date, 100% of the course fee will be refunded. Refunds will not be issued for cancellations received less than 30 days prior to the course date.

If a registrant is unable to attend a course, they may transfer their registration to another date, or may transfer their registration to another individual up to 14 days prior to the course date. Any requests for such a transfer should be made in writing to Saegis. No refund will be issued if a registrant is unable to attend a course and does not transfer their registration 14 days prior to the course date.

Saegis reserves the right to cancel or reschedule a course due to low enrollment or other unforeseen circumstances. If this should be necessary, Saegis will contact registrants by email or by telephone at least 10 business days in advance of the date of the program, followed by written notification and a full refund. Saegis is not responsible for any costs, including but not limited to travel or accommodation expenses.

Privacy Policy

As a wholly-owned subsidiary of the Canadian Medical Protective Association (CMPA), Saegis understands the importance of privacy and the protection of personal information. The CMPA and its subsidiaries place the highest value on ensuring the privacy and confidentiality of personal information entrusted to us and strive to comply with all legal and regulatory requirements. Click here for the CMPA privacy policy.


The CMPA and its subsidiaries are committed to being responsive to the diverse needs of all its members, employees and stakeholders — including those with disabilities — by striving to provide equal access to its products, services, and facilities and by preventing and removing barriers to accessibility. Click here for the CMPA accessibility policy.

For GENERAL questions or inquiries

If you have a question or inquiry about Saegis, please do not hesitate to contact us.

 We will respond to you within 2 business days.