Strategies for Managing Unprofessional Behaviour - Online Workshop

The increased pressure of the pandemic has significantly impacted physicians and other healthcare professionals. To help managers address behavioural issues constructively, Saegis offers Strategies for Managing Unprofessional Behaviour.

Saegis' virtual offering of the Strategies for Managing Unprofessional Behaviour offers the same interactive content as our in person workshop. It is a comprehensive program that supports healthcare leaders in recognizing and addressing unprofessional behaviour. It equips leaders with the strategies, knowledge and skills to manage behavioural challenges within their healthcare teams and establish an effective institutional culture to underpin this knowledge.

This program is for: All healthcare leaders and those involved in human resources within healthcare institutions.

Benefits of the program:

  • Designed and developed in collaboration with the CMPA therefore providing a unique understanding of healthcare safety issues
  • Includes a survey to establish participant's understanding and management of unprofessional behaviour and institutional culture. Survey results form the basis of discussions during the course.
  • Participants review and apply the policies and procedures relative to unprofessional behaviour from their own institution.

Topics to be covered:

  • Definition of unprofessional behaviour
  • Impact of unprofessional behaviour on patient safety and members of healthcare teams
  • Introduction to Just Culture concepts and principles
  • Tools and strategies to address unprofessional behaviour
  • Application of skills through multiple case studies

Learning Objectives:

As a result of attending this 10-hour course, delivered over 5 weeks (2 hours per week), participants will be able to:

  • Confidently implement institutional policies and procedures for managing unprofessional behaviours
  • Effectively utilize a staged approach to defuse unprofessional behaviours
  • Describe how to enhance a professional workplace culture that leads to safe patient care
  • Explain how to support clinicians whether reporting or displaying unprofessional behaviour

System requirements:

  • An internet connection - broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone - built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in
  • Or, a HD cam or HD camcorder with video capture card

For more information on system requirements please visit:

Cost: $950

In addition to this virtual open enrollment workshop, Saegis can offer an on-site Strategies for Managing Unprofessional Behaviours course that specifically meets your organization's needs. If you think your leadership team could benefit from this program, please email us at or call us at 1-833-435-9979 for more information about customized sessions.

See Accreditation Details for this Program

For general questions or inquiries

Questions or an inquiry about Saegis? Feel free to contact us. We respond within 2 business days.