Clinical Communication Program


The Clinical Communication Program (CCP) is a highly intensive interpersonal skills training program which greatly enhances doctor-patient communication. The CCP is carefully designed to improve performance and reduce the risk of litigation or complaint. It creates significant behavioural and attitudinal change to improve safety and to renew enjoyment in the practice of medicine. Physicians who have undertaken the CCP have seen a reduction in complaints and claims brought against them.* The program was developed by the Medical Protection Society (MPS), a global physician protection association, and is offered in Canada exclusively by Saegis.

See Accreditation Details for this Program

This program is for: Physicians

Duration: 6 months, consisting of three phases:

  • Phase 1 – preparation and goal setting
  • Phase 2 – three-day in-person residential workshop
  • Phase 3 – four months of implementation and coaching activities

Benefits of the program: 

Research found this course to be effective in reducing future claims and litigation risk of physicians who had been identified as posing a significantly higher risk than their peers**. The real-world, results-focused approach includes development of a tailored workable action plan.

Key program elements:

  • Program is limited to 6 participants to deliver more customized and focused training.
  • Tailored activities to meet the specific communication training needs of each participant.
  • Creation of a trusting, supportive environment conducive to learning and self-reflection.
  • Establishment of a climate free from embarrassment, threat or shame where participants feel comfortable extending themselves.
  • Development of a workable action plan to provide direction for participants in the long term.
  • Support from a facilitator throughout the whole program (before, during and after the in-person workshop) to assist with the change process.


  • To enhance communications skills.
  • To decrease incidences of complaints and claims.
  • To improve the understanding of the factors influencing interpersonal performance.
  • To enable the participant to successfully apply practical skills in the workplace.

Cost and information: Please contact us at 1-833-435-9979 or via email at for details around cost and additional information.

Upcoming Start Dates:

September 11, 2020 - FULL

  • Phase 1 – Pre-work and goal setting, September 11, 2020 (6 weeks before the residential workshop)
  • Phase 2 – 3-day residential workshop in Western Province City (TBD), October 23-25, 2020
  • Phase 3 – Implementation and coaching October 26, 2020 to February 26, 2021 (18 weeks post workshop)

October 16, 2020 - FULL

  • Phase 1 – Pre-work and goal setting, October 16, 2020 (6 weeks before the residential workshop)
  • Phase 2 – 3-day residential workshop, in Ottawa ON, November 27-29, 2020
  • Phase 3 – Implementation and coaching November 30 to April 2, 2021 (18 weeks post workshop)

Places are limited! Sign up now for an upcoming CCP session.

See Accreditation Details for this Program

 * Source: Medical Protection Society

** Source: Asia Pacific Journal of Health Management 2014; 9: 1

For general questions or inquiries

Questions or an inquiry about Saegis? Feel free to contact us. We respond within 2 business days.